Frequently Asked Questions
How does the Neurotopia Calming Pod Work?
The Neurotopia Calming Pod uses gentle, rhythmic sensory pulses to activate the body’s nervous system. This helps calm the nervous system, quiet racing thoughts, and ease tension - allowing you to fall asleep faster and enjoy deeper, more restorative rest.
Can the Neurotopia Calming Pod help with anxiety or sensory overload during the day?
Yes. While it’s an great sleep aid, the Calming Pod can also be used anytime during the day to calm anxiety, manage sensory overload, or improve focus. Its gentle sensory pulses help ground the body, reduce stress, and restore a sense of calm - whether at home, school, or work.
How quickly will I notice results from the Neurotopia Calming Pod?
Many users feel calmer within 10-15 minutes of using the Calming Pod. With consistent nightly use, it can help retrain the body’s natural sleep rhythm - making it easier to unwind, fall asleep faster, and stay asleep longer over time.
Where are you located?
Our head office is located in Sydney, New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Neurotopiaco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.